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PAYMENT & SHIPPING

Online payment options
We offer the most commonly used online payment options such as iDeal for the Netherlands, Bancontakt for Belgium and Sofort for most other European countries and much more. These payments are handled for us by Pay, one of the larger online payment processors under strict supervision by the banks. Using SSL technology, transaction data is encrypted between your PC and the bank and your data is sent securely over the internet. This happens entirely outside our website. If the payment has been successfully processed, our webshop will receive a direct feedback from it, we will then pack and send your order.


Bank transfer
Of course you can also opt for bank transfer. You will then receive an email with our bank details. You are then requested to transfer the amount manually via your bank, stating the order number. Take into account 1 to 2 working days extra processing time. Orders will be automatically canceled if your payment is not received within 14 days of the order being placed. we will start working on your order as soon as the transfer has been credited to our bank account.


Our account number at the Triodos bank:

in the name of: Hennep & Zo
IBAN: NL89 TRIO 0198 0341 21
BIC:  TRIONL2U


Full overview of payment options:

  • iDEAL (QR)
  • Bancontact / MisterCash
  • Giropay
  • Sofort
  • MyBank
  • EPS
  • Bank transfer



Shipping

All orders are shipped via DPD throughout Europe. If your order fits through the letterbox, we will send it as letterbox mail via PostNL in the Netherlands and for Belgium with DHL (both with track & trace code).


Have the package delivered to a collection point nearby
You can also choose to have your order delivered to a DPD collection point. There are hundreds of collection points in every country, so there is always one nearby. This means you don't have to be at home and you can pick up your order when and where you want. You can select a collection point in step 2 or 3 of the order. You do not need to tick "other address" for this in step 2. Click on the blue button "Select service point", the tool uses the previously entered zip code to see which collection points are located nearby. You can then select your preferred collection point, your package will be delivered there. You will receive a message when it is delivered there.


Delivery time
Orders placed before 9 am (Mon-Fri) go with the carrier (DPD) that same morning. The delivery time within the Netherlands and Belgium is 1 to 2 working days, for the rest of Europe 3 to 7 working days (see table). For letterbox packages, money ordered before 4 pm, delivered the next day.


Track & Trace
All our shipments come with a Track & Trace code, you will be informed of the status of your order by e-mail with track & trace.


Shipping costs
We charge a contribution for shipping, this is automatically calculated based on the volume, the amount of the purchase amount and the location of delivery. For a complete overview, see the table below.

Mailbox parcel Shipping costs Free shipping from:

the Netherlands  (PostNL)

Belgium  (DHL)

€ 3,95

€ 6,95

€ 40,-

€ 70,-

PAKKET DPD Shipping costs Free shipping from:

the Netherlands

€ 4,95

€ 40,-

EU zone 1 € 7,95 € 70,-

Belgium

Germany

EU zone 2 € 9,95 € 120,-

UK

France

Luxemburg

Danmark

Austria

EU zone 3 € 12,50 € 150,-

Spain

Portugal

Italy

Ireland

Liechtenstein

Monaco

Estonia

Slovakia

Slovenia

Czech Republic

Poland

Sweden

EU zone 4 € 16,- n / a

Finland

Latvia

Lithuania

EU zone 5 € 24,- n / a

Croatia

Greece

Romania

Bulgaria

Norway (UPS)

Switzerland (UPS)

EU zone 6 € 40,- n / a

Serbia

Iceland